PRIVACY AND DATA PROTECTION
The Data Protection Act requires us to tell you how we collect and use data about you. You have the right to see your personal data and change any incorrect information. We only collect your personal information from the details you provide either on the web or over the telephone. For training purposes, our telephone calls may be monitored and/or recorded and when dealing with your request we may contact you by post, telephone, email and SMS text.
Your information will be needed for us to provide you with the service or product you have requested. Apart from our sister companies and the product provider of a product you have chosen to buy, we WILL NOT pass on or sell your information for any other use.
Unless you ask otherwise, we will retain your details and communicate to you by emails, telephone or SMS about the services and products that we offer. On each communication, we will always give you the choice of whether to opt out of further communications. We will always act to ensure that if you do not wish to receive our communications your details will not be used in our marketing. If you would prefer not to be contacted please click on “Contact Us” at the bottom of the page and use the form to inform us of your decision.
Cookies are data files that a Website sends to your computer while you are viewing the site. These data files are used to make your use of this site more efficient and useful. We only use cookie for non-personal information and also to provide visitors with the best possible personalised experience. They are not used for anything else.
Visitors to our sites use different web browsers and different computers. To make your visits as easy as possible with the technology you use, we automatically keep track of the type of browser (e.g. Chrome, Internet Explorer, Netscape, FireFox, Safari and Opera) and operating system (e.g., Windows, Macintosh) used by you and the domain name of the your Internet Service Provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve this site. Personal information is not extracted in this process. This data tells us if more visitors prefer certain features or areas, which helps us keep this site fresh and interesting to the majority of visitors.
Cookie technology helps us deliver content tailored to your interests, and allows us to make buying our products at this site easier for you.
What if I don’t want cookies?
If you don’t want cookies, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser (e.g. Chrome, Internet Explorer, Netscape, FireFox, Safari or Opera). (Check your browser HELP menu to learn the correct way to change or update your cookies.) If you disable cookies, you may be unable to access some of the features of this site.
What are Web Beacons and how do you use them?
Some of our Web pages and e-mail updates may contain electronic images called Web beacons, to allow us to count visitors who have viewed web pages. In promotional e-mail messages/newsletters they allow us to count how many emails have been read. Web beacons allow us to develop statistical information about the activities and features that most interest consumers for the purpose of providing more personalised content. We do not use Web Beacons to access personally identifiable information.
If you need to know more about the Data Protection Act and your rights please visit the website of the Information Commissioner Office.
Complaints and Contacting us
Our aim is to at all times provide you with an excellent service. However, if you are unhappy with our service for any reason, please contact us by emailing us at mailto:firstname.lastname@example.org ink at the bottom of any of our web pages. Alternatively, you can write to us at: JGW, 4th floor, Westmead House, Westmead, Farnborough, Hampshire, GU14 7LP
We will endeavour to acknowledge receipt of your complaint, in writing, within five business days and we will inform you of the name or job title of the individual handling the complaint. We aim to resolve complaints at the earliest opportunity.
If you are unhappy with any product or service that you have been introduced to through our website, we recommend that you approach the provider of that product or service directly. If you require any provider’s contact details, please contact us and we will be happy to assist.
These terms and conditions replace any previous terms and conditions regarding the use of our website. These terms and conditions are subject to English law and the exclusive jurisdiction of the English courts. If you have any questions about these terms and conditions or have a general query about the services that we provide, please get in touch. You can find our contact details by clicking on “Contact us”.